If you have provided a mobile number, the chauffeur will send a text message just after the flight lands. If you have requested the meet and greet service the chauffeur will hold a sign or a name board. If for some reason you can’t find us please call +44(0)2086604040 /+44(0)7402993983 or the chauffeur drivers mobile number provided with the booking confirmation. We kindly request that you don’t leave the terminal before finding us.

Please inform us by email or by phone with your new details and we will update your booking.

Please inform us by email or by phone and keep in touch until you have the new flight details.

We will be monitoring your flight and the chauffeur will arrive 15 minutes after your flight lands to save you on waiting.
Waiting charge with Meet and greet Service will only be added after 60 minutes of free waiting, £10.00 for every 15 minutes segments.

We always monitor your flight to ensure your Chauffeur and vehicle arrive on time even if you flight is early.

You should aim to arrive 2-3 hours earlier for international flights unless for domestic flights. But always check with the Airline.

Parking and toll charges are not included and will be added to your final invoice.

30 -40 Minutes depending on the time of the day and traffic conditions.

60-80 Minutes depending on the time of the day and traffic conditions.

London Heathrow Airport Terminal 1Outside WH Smith

London Heathrow Airport Terminal 2 Outside WH Smith

London Heathrow Airport Terminal 3 Outside M&S

London Heathrow Airport Terminal 4 Outside WH Smith

London Heathrow Airport Terminal 5By the Green Lift Shaft to the right of Costa Coffee

London City AirportOutside WH Smith

London Stansted AirportIn front of Costa Coffee

Luton In front of Costa Coffee

Birmingham InternationalOutside WH Smith

London Gatwick North TerminalOutside Costa Coffee

London Gatwick South Terminal Outside Costa Coffee

Manchester Terminal 1 Outside WH Smith

Manchester Terminal 2Outside Spar Shop

Manchester Terminal 3By the Travelex Bureau

General & Booking Questions

If you cancel within-
48 hours- 50% off all monies paid will be non-refundable.
24 hours- 100% off all monies will be non-refundable
If you cancel before 48 hours we will refund all the monies after the administration fees been charged if applicable.
(This differ to wedding and special occasion bookings please clarify cancellation charges when making the booking)

You will be notified with a Text that the chauffeur arrived and the location.
If you requested meet and greet service chauffeur will wait with a name-board outside the arrivals.
If not chauffeur will wait at the designated meeting point.
Normal Pickups
Wait in the car or Ring the bell or as you requested on booking.

Chauffeur will be at the airport holding a board with your name or your company name to meet and greet you and out of the Arrivals and will help you with luggage and show you to your car.

Many of our longstanding clients prefer to manage their partnership with us on an account basis. You will be invoiced per trip or per month. Please contact the office for more details.

You have to make the full payment to secure your booking.

This differ to wedding and special occasion bookings please visit our wedding page for more information.

Yes, we have baby/child seats available with no extra cost. Please request them on booking with the baby/childs age.

Pricing and Tariff FAQ

Yes, we have fixed price list for Airport Transfers please visit the Airport page our website.

No as all our vehicles are PCO registered so there is no extra charge.

We provide discounts for regular customers or if you book numerous vehicles. Please talk to our team.

All prices online are exclusive of VAT and when quoted and subject to
20% VAT.

On Christmas and New Year’s Eve there will be an additional surcharge.

Vehicle FAQ

All vehicles are washed daily and regularly valeted.

All of our vehicle has 6 monthly Mots’ and serviced regularly.

our vehicles are usually less than 5 years old.

Most of our cars are black, silver or white. If you want to choose you can do it when making the booking.

Yes. Charger cables available for iPhone/Samsung mobile Phones and some other mobile phones.

No, Cartier Chauffeur London Limited maintains a strict non-smoking policy
in all its vehicles.

unfortunately, we don’t allow to eat or drink in the car except the water bottles are provided in all of our vehicles.

If you wish to listen to music please request it to your Chauffeur. we offer free Wifi and some of our vehicles have DVD if you need DVD please request these at booking.

Chauffeur Driver FAQ

Our chauffeurs will, unless agreed otherwise with you, wear a uniform
(Dark suit, shirt and tie with smart polished dark shoes) to perform the Services.

Chauffeur will always offer to help you with luggage.

Yes, Chauffeur will always open the door for you.

Guaranteed, all of our drivers have signed a non-disclosure agreement.

Yes, Chauffeur will drive safe all time within the legal speed limits.

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